A: Firewall Fauxmorial Pro is a revolutionary new product that combines the world's worst firewall software with the world's most mediocre customer support.
A: That's just its way of telling you it's thinking really hard about how to let you in. Please try restarting it. Again.
A: Only if you're willing to sacrifice a few minutes of your life every week to troubleshooting.
A: We're not sure, but we're pretty sure it's not.