Mediation Process: John In Legal's Cheat Sheet

Step 1: Active Listening

Don't just hear the words, John. Listen between them.

Step 2: Acknowledge the Emotions

It's not just about the facts, John. It's about how the facts make people feel.

Step 3: Focus on Interests

What's the real issue here, John? Not your ego.

Step 4: Seek Solutions

It's time to get creative, John. Think outside the box. Or in this case, think outside the mediation room.

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