Fuzzy Logic

Report 1: "It works on my computer!"

Our team received a report from a user who insists that our software works perfectly, every time, and that the problem must be the computer's fault.

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Report 2: "I followed the instructions, but they're all wrong!"

We've had a user who claims to have followed all the instructions, but somehow managed to break the software despite our best efforts to make it user-friendly.

Report 3: "I'm a professional user, so I know what I'm doing."

One of our users, an "expert" in software usage, has reported that our interface is "too complicated" and that they "don't need no stinkin' instructions".

See the expert's special instructions

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