As we continue our journey through the labyrinthine corridors of bureaucratic red tape, we find ourselves in the midst of a feedback loop. A self-reinforcing cycle of form submissions and response letters, each one a mirror held up to the face of our own inefficiency.
Case 1: The Infinite Referral
Meet Jane, a diligent citizen who, in her quest for clarity, submitted a form to request clarification on a policy. The response she received was a referral to another department, which, in turn, referred her to the very same department that had originally responded to her.
Case 2: The Loop of Loopy Logic
John, a well-meaning citizen, submitted a form to request a simple change in his account settings. The response he received was a form that asked him to confirm his identity, which, in turn, required him to log in with his username and password, which, of course, was not recognized.
Read more about John's struggle with logic
Case 3: The Self-Perpetuating Cycle
Meet Karen, who, in an effort to report a minor issue with her neighborhood's trash pickup, found herself trapped in an email exchange with a government representative who insisted on speaking with her on the phone, who then required her to send an email to confirm, which was then responded to with another phone call.