Sub-Section 2.1: The Art of Active Listening
Tip 1: Make eye contact, but not too much eye contact. Like, you get the idea.
Tip 2: Repeat back what you've heard to show you're paying attention. But only if you're actually paying attention.
Tip 3: Use open-ended questions. Like, "How do you feel about that?" or "What do you think about that?"
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Counter-Negotiation Tactics →