This action item is a prime example of the law of unintended consequences. You see, we were trying to make life easier for everyone by implementing a new, streamlined system, but what we got was a bunch of frustrated users and a maintenance nightmare.
It started when we decided to replace the old, reliable stapler with a shiny new "Auto-Stapler 3000". Sounds great in theory, but in practice, it kept jamming, spitting out paper clips, and required a PhD in engineering to troubleshoot.
Needless to say, it was a real "convenience" to deal with the constant phone calls from employees complaining about the stapler. And don't even get us started on the maintenance bill.
So, here's the action item:
We're talking new, better-designed, non-jamming stapler. Something that says, "I value my employees' sanity and my bottom line." Something with a user manual.