Submandate policy is the art of making things harder, but looking good while doing it. It is the subtle art of making people think they are getting what they want, while actually getting exactly what they need. It is the delicate dance of making the customer feel important, while secretly laughing at their expense. Submandate policy is for those who want to be seen as helpful, yet remain firmly in control.
By reading this manual, you will learn the intricacies of submandate policy, including its definition, forms, procedure, protocol, revisions, and terminology. You will also discover the submandate appendix, a collection of obscure rules and regulations that will make you the envy of all your friends and colleagues.
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