Abuser 201: A Case Study in Ethics presents a series of vignettes highlighting the worst practices of our most abusive clients. We're not proud of them, but someone's got to do the dirty work.
Abuser 201: Name not provided, Age unknown, Occupation: Professional Troll
Abuser 201 was known for sending 300+ complaints per day to our customer service department, each one a masterclass in passive-aggressive whining.
We're not sure what's more impressive, the sheer volume of complaints or the fact that they were all written in Comic Sans.
Abuser 201 was terminated after they sent a strongly-worded letter to our CEO, demanding that we change our return policy to 'one day's notice or less'.
We politely informed them that we're a business, not a charity, but they persisted in their demands.
We're not saying it's okay to be a jerk, but sometimes a jerk just needs to be shown the door. In this case, we showed Abuser 201 the door. Twice.