Abusive Client Behavior Chart

Warning: Don't be a jerk

Remember, we're here to help. But don't push it, okay?

Escalation Policy: What happens when you push us too far?
Behavior Description Tolerance Level (on a scale of 1-10)
Yelling at the help desk When the help desk person is trying to help, but you're not having it 3
Using multiple phones at once Because one phone call isn't enough, apparently 2
Asking for freebies Because your wallet is clearly empty, but your expectations are not 1
Using the phrase "just one more thing" Until we've all had enough 0.5
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