Frequently Asked Questions

Why is the world still a mess?

We're working on it.

How do I book my stay on the floating island?

Check our resort's availability

Can I bring my pet?

No. Sorry, but we have a no-pet policy.

Is the food good?

We have a chef who is 90% sure he's a sentient pineapple. Ask him about the menu.

What time is check-in?

Check-in is at the time you show up. We're on island time, baby.

Can I cancel my reservation?

You can, but be warned: our cancellation policy involves a 90s-style video game-style "Are you sure you want to cancel?" sequence.

Will there be Wi-Fi?

Yes, but it's really slow. You'll be lucky if you get 1 Mbps.

Can I get a refund?

We'll give you a refund, but only if you can prove you're not actually a sentient pineapple.

View our policies for more information