The Official Guide to Bureaucratic Etiquette

Section 2: The Art of Saying Nothing

Chapter 1: The Finessing of Vagueness

Chapter 2: The Art of Passive-Aggressive Silence

Chapter 3: The Science of Suggestive Nodding

For more information, see:

• Section 3: The Fine Art of Saying "Maybe"
• Section 4: The Bureaucratic Etiquette of Small Talk
• Section 5: The Subtle Art of Not Listening