Are you an IT support specialist who has no idea what you're doing? Do people often ask you to "just reboot it" only to have you stare blankly at them with a confused expression? Do you have a Ph.D. in Google, but still can't find the answer?
Well, congratulations! You've found the right place. This guide is for you, the IT support specialist who has no idea what you're doing, but still manages to make it through the day without too many fires.
As a seasoned IT support specialist, you know the art of pretending to know what you're doing is just as important as actually knowing what you're doing. This chapter will teach you how to feign confidence and make your users think you're not completely lost.
It's a classic: the reboot. The ultimate solution to every problem, no matter how complex or simple. This chapter will show you how to reboot your way to success, or at least, how to reboot your way to a 50/50 chance of success.
Continue to Chapter 2: "The Art of Pretending to Know What You're Doing"
Or, if you're really stuck, try Chapter 3: "The Joy of Rebooting Things Until They Fix Themselves"