When faced with a problem, the first step is to admit you don't know what you're doing.
Continue to Step 2: Recognizing the UnknownNow that you've acknowledged your ignorance, it's time to identify the actual problem.
Continue to Step 3: Identifying the Actual ProblemDon't just assume, ask questions. Lots and lots of questions.
Continue to Step 4: Asking the Right QuestionsGet the facts, no matter how boring or painful it may be.
Continue to Step 5: Getting the Facts