Time: 08:00 AM
Location: The Coffee Machine
Description: A user reported that the coffee machine was spewing out lukewarm water instead of actual coffee. Investigation showed that the machine's thermal carafe had been replaced with a fake one made of rubber.
Fix: Replaced the thermal carafe with a new one and performed a ritual of apology to the coffee machine. It now functions normally.
Responsible: Jane Doe, Janitor Extraordinaire
Time: 11:00 AM
Location: The Copier Room
Description: A user reported that the copier was jammed with an unending supply of pink slips of paper. Investigation showed that the jam was caused by a mischievous intern playing a prank on the office.
Fix: Unjammed the copier and performed a stern talking-to to the intern. The copier now functions normally.
Responsible: Bob Smith, Prankster-in-Residence