McD's Troubleshooting Page

For when your Big Mac's not so big

Have a look at our troubleshooting guide for the most common issues:

• Fries not crispy?
  • Fries overcooked, still soggy
  • Fries undercooked, still cold
• Big Mac not big?
  • Short patty, not big patty
  • Missing special sauce, waaat?
• Quarter Pounder not quarter pound?
  • Short beef, not quarter pound beef

Or, if it's none of these:

Contact our support team. We'll send you to our competitors, who'll probably just give you a refund.

For a laugh, and some actual help?