Introduction
Effective communication is the foundation of any successful relationship. It's like a game of telephone, but with less shouting.
Chapter 1: The Art of Listening
- Pay attention to the words, not just the words
- Repeat back what you heard, but only if it's not too complicated
- Don't assume you know what someone means, unless you're sure you do
Did you know that the art of listening is like a superpower? It can change the world, or at least your understanding of it.
Go to Part 2: Interpreting the Noise