Disclaimer: This is not a torture device. Repeat, not a torture device. We promise.
Our QA team consists of highly trained, highly caffeinated individuals who will answer your questions in a timely manner. Probably.
That being said, if you're still waiting for help, it's probably because:
If none of the above applies, please:
(Or, you know, just ask us again in a few hours. We promise it'll be faster next time.)