Escalation Patterns 101

Escalation patterns are the art of turning a minor annoyance into a full-blown crisis. In this course, we'll teach you the fundamental techniques for turning a simple email into a 5-alarm fire.

Step 1: Say it Again with More Words

			1. Repeat the message
			2. Use ALL CAPS
			3. Add an emoji 🤯
			4. Include an image of a kitten
		

Example: "PLEASE REPLY TO THIS EMAIL ASAP WITH ALL THE INFORMATION I NEED TO KNOW!!! 😾

Step 2: Add Sarcasm and Irony

Step 3: Use Technical Jargon