You know what they say: "The user is always right." But are they really? We're here to tell you, no, they're not. In fact, they're often wrong, and sometimes hilariously so.
Symptoms of Underestimation
- Assuming the User is an English Teacher
- Overlooking the Obvious (and the user's obviousness)
- Failing to Ask for Help (because they think Google knows it all)
If you're experiencing any of these symptoms, you might be underestimating the user. Don't worry, we have resources to help you cope.
Treatment and Prevention
The good news is, underestimating the user is a treatable condition. The bad news is, it's also preventable. Learn from our experts and avoid making the same mistakes.