What to Expect When You Call Tech Support

When you call tech support, you can expect:

• We'll try our best not to laugh at your ignorance, but we make no promises.
• We'll ask you to reboot your computer at least three times.
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• We'll pretend to understand what you're saying, but secretly we're Googling it.
• We'll tell you to check our website for answers, even though our website is a mess.
• And if all else fails, we'll send you to our "escalation team", aka the IT equivalent of a timeout.

The Joys of Rebooting Your Computer

What Happens When You Go to Escalation Team