Active listening is a powerful tool for social engineering, allowing you to gather valuable information, build rapport, and influence others.
Here are some examples of active listening in practice:
Extracting information from a 6-year-old about their favorite cartoon show:Convincing your partner that you're not ignoring them, even when you are:Getting a 90-year-old to use the internet:Start by mirroring the person's body language and tone of voice:
+ Lean forward in a chair, then back up. + Speak in the same tone of voice, but with slightly more enthusiasm. + Use the same idioms and colloquialisms.Learn more about Mirroring
Repeat back what the person said, but in your own words:
+ "So, what you're saying is that you're feeling frustrated with the situation?" + "I hear you're having trouble with the new software?"Learn more about Paraphrasing
Reflect back what you heard the person say, and label it:
+ "So, you're feeling anxious about the upcoming exam?" + "It sounds like you're feeling overwhelmed by the workload."Learn more about Reflective Labeling
By using these active listening techniques, you can build trust, gather information, and influence others. Just remember, the goal is to be a better listener, not a better liar.