A Study in the Futility of DIY Everything
By B. J. Witty
In a world where everyone's an expert, nobody's an expert. Where self-service kiosks have replaced human interaction, and the phrase "I'm sorry, that's not my department" has become a national pastime.
In this series of articles, we explore the joys of self-service economies, where the customer is always right... until they're not, and the employee is always too busy to care.
Why Self-Service is the New Black | The Rise of the Self-Service Superior | Self-Service Syndrome