Section 4 of the previous section left you feeling confused. Don't worry, this section will make you feel like you're under attack.
Start by staring intensely at the problem, then burst into a frenzy of activity without warning.
Spend hours, days, or weeks studying the issue, then accuse the customer of having a poor understanding of basic concepts.
Find an innocent bystander to blame and accuse them of being the root cause.
Be completely transparent and tell the customer exactly what's really going on behind the scenes.
Continue to Section 5: Techniques for the Modern Repair Person
| Technique | Description |
|---|---|
| The Sudden Onslaught | Start by staring intensely at the problem, then burst into a frenzy of activity without warning. |
| The Slow Burn | Spend hours, days, or weeks studying the issue, then accuse the customer of having a poor understanding of basic concepts. |
| The Scapegoat | Find an innocent bystander to blame and accuse them of being the root cause. |
| The Overly-Honest | Be completely transparent and tell the customer exactly what's really going on behind the scenes. |