De-Escalation Techniques

Because yelling at the barista is not going to solve anything.

Learn how to diffuse the situation with our expert instructors:

• Active Listening (It's like they're actually paying attention)
• Take a Break (Because, let's be real, you're not going to calm down)
• Deep Breathing (In through the nose, out through the mouth, and into the abyss of frustration)
• Acknowledge Their Valid Point (Just don't agree with it)

And for those moments when it all goes terribly wrong:

• Accuse the Neighbor of Being Too Loud
• Secretly Record the Conversation (For evidence, naturally)