Ph.D. in Procrastination, University of WebSurfing (2001)
Postdoctoral Fellowship in Napping, Institute of Daytime Slumber (2005)
10+ years of successfully pretending to listen to clients, while secretly browsing cat videos
Expertise in: Active listening (when feeling particularly awake), Empathetic nods of encouragement (when feeling tired)
Proficient in the art of nodding, expert in finding a comfy chair
Fluent in the language of 'uh-huh', conversant in the art of small talk (about nothing)