Welcome, mediators! Are you tired of being a referee for the same old conflicts? Do you yearn for the satisfaction of being a master diplomat? Then you're in luck! This guide will take your mediation skills to the next level.
Active listening is the key to successful mediation. It's not just about hearing the words, it's about hearing the underlying needs and desires.
Empathy mapping is the art of visualizing the complex web of emotions and needs in a conflict.
Non-defensive listening is the skill of hearing without taking offense. It's not always easy, but it's a game-changer in mediation.
Saying "no" is harder than it looks. Learn how to use the power of negative assertion to resolve conflicts.
And there you have it! The advanced mediation techniques that'll make you a master diplomat. Practice these skills and watch your conflicts disappear!
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