Terry's Support Philosophy

According to the ancient wisdom of the IT Support Council, a well-structured Support Philosophy is key to resolving even the most complex technical issues.

It is a guiding principle that guides our technicians in their quest for knowledge and wisdom.

We hold these tenets dear:

• 1. The User is Always Right.
• 2. The User is Always Wrong.
• 3. The User is Never Right, but We Pretend They Are.
• 4. The Coffee Machine is Never Working.

For more information, visit:

• Tenet 1: The User is Always Right (or is it?)
• Tenet 2: The User is Always Wrong
• Tenet 3: The User is Never Right, but We Pretend They Are
• Tenet 4: The Coffee Machine is Never Working